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Siebel, the world's leading CRM software, has a leading position in the marketing, sales and customer service fields. There are more than 5 million end-users and over 4,000 customers who are using Siebel CRM application products to improve customer experience, increase revenue and reduce costs. VanceInfo's Siebel software consulting and implementation solutions are "customer centric" and are designed to improve customer satisfaction and customer relationships--thereby enhancing the competitiveness of your enterprise. Adopting modern IT and customer centric strategies to redesign business processes for marketing, sales management, customer service and support is vital for creating a competitive advantage in today's ever-evolving market.
With over a decade of experience as a pioneer and leader in IT outsourcing, VanceInfo offers customized package implementation that is both innovative and seamless--offering cost-effective solutions with consistent results. As a partner of Oracle, VanceInfo can provide multiple services--including implementation, upgrade, testing, training, 24/7 maintenance and support, and localization and globalization.
Solution Offering
- IT Strategy and business consulting service
- Implementation (process, methodology and industry knowledge), Plan evaluation, Gap analysis, Existing process analysis, Workflow design, System building, customization development or solutions
- Multiple integrated services with older versions or other ERP system interface, including program to program and business to business. Installation, online upgrades, patches, upgrades, multi-language versions
- Rollout, local requirements gathering and gap analysis, including interfaces, data conversion, workflow and increase the main functions
- Maintenance, technical support and training
Solution Benefits
Extensive experience: VanceInfo's Siebel practice is led by a CRM expert from the US with extensive experience in the IT industry. The Siebel practice has developed strong expertise in the implementation of leading CRM, Business Intelligence, and Data Warehousing applications, as well as 3rd party software maintenance and support for Siebel and other applications.
Global capabilities: Providing rollout and implementation services in China as well as Asia-Pacific along with offshore development and support services to overseas clients differentiates us from our competitors and offers a clear advantage to your organization.
We combine the best of onsite and offsite expertise to provide our clients with a powerful and cost-effective delivery model.
Industry focus: Our Siebel experience in both implementation and implementation support spans a wide range of vertical industry sectors including telecom, financial services, pharmaceutical, high-tech, and consumer goods.
Proven methodology and Project management: VanceInfo's Siebel implementation methodology is based upon the proven Siebel eRoadmap methodology to ensure consistency across different shores, organizations and project teams. Our project management practices for all phases of the project lifecycle incorporate scope management, cost management, quality management, HR management, risk management, and change management to ensure projects are delivered meeting or exceeding the ever-increasing demands of our customers.
International management: VanceInfo's international management team guarantees that service is professionally managed and allows for high-quality communication with your organization’s management team.
Focus on security: VanceInfo has earned the confidence of its extensive list of customers. We are your organization’s trusted partner, incorporating state-of-the-art techniques in both facility security management and IP protection.
Customer Value
Our partnership will help your organization gain the following key benefits:
- Consistent high-quality, measurable project results--VanceInfo's quality control processes enable your organization to maintain high-quality at no additional cost
- Faster ROI:
- Tremendous cost-savings with blended onsite/offsite approach
- Accelerated project execution with quick access to high-level resources
- Reduced total cost of ownership
- High-impact, immediate results for a wide-range of IT project initiatives
- Find skilled resources and increase flexibility in managing overall IT resources
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