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Outsourcing has become an increasingly unavoidable task. With businesses running at maximum capacities, outsourcing is not merely about labor arbitrage, but rather a strategic move towards greater overall business efficiency. Ultimately, it is about Results for real business transformation. Utilize business process outsourcing (BPO) to release your organization of labor-intensive procedures, control costs, and give yourself The Power to Focus on your core business areas.
VanceInfo delivers comprehensive BPO solutions to global clients by leveraging quality standards and processes, in-depth knowledge, tools and expert resource management. As a strategic extension of our clients' resources and capacity, we focus on building deep and lasting relationships to deliver significant value. VanceInfo offers proprietary BPO solutions and can provide BPO solutions with our Offshore Development Center (ODC) best practices. Our objective is to drive substantial long-term partnerships that result in cost reductions and performance improvements, enabling organizations to do more for their customers and shareholders.
End-to-End BPO Services
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Genealogy
Census data indexing from multiple country and institutional sources including US Census,
UK Census, Germany Census, Australia Electoral Rolls, Bulletin of Laws, Civil Records, etc.
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Library
Digitization of library content with onsite and offshore teams. OCR, indexing, full-text search.
Digitization of original print materials presented in searchable databases.
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Media
Zoning and meta data capture of news paper and other media.
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- Archiving/Record Management
Collection of potentially relevant electronically stored information (ESI). Work with law firms and e-discovery providers to scan and code relevant information for forensic purposes.
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- Photogrammetry/Land Survey
QA and updating terabytes of images to identify defects for proper orientation, cropping, skew, contrast/exposure and others as well as specifically related to mapping, spatial data acquisition. VanceInfo maintains close partnerships with university researchers.
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- Medical Claims Processing
Medical claims processing including data capturing, analysis and reporting, as well as workflow deployment.
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- Order Processing Management
Purchase orders, data input and processing, as well as vendor database management
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- Billing and Invoicing
Invoice / billing and statement processing, credit card, payments, accounts receivable
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- E-commerce Support
Information support for web content providers
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- Customer Care/Call Center
Voice (inbound/outbound)
Multi-media – CTI, Internet, IVR, VRS, Fax
Telemarketing – Selling new/upgrade products & services
Customer Service & Collections
Customer Retention & Loyalty campaigns
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- Sales & Marketing
Customer information and market research data entry and processing, customer database building and administration
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- Payroll Management
Employee records data entry and management, payroll processing and administration
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- Documents Processing
Document preparation, data keying, processing, reporting, conversion and maintenance
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Front-end BPO Services
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Data Acquisition & Analysis & Entry and Processing
With the vision of upgrading enterprises' competitiveness in the global, knowledge-based economy, we have developed innovative technologies to create our Data Processing Center. Our “Knowledge Factory" provides customers with fast, accurate, and cost-effective data conversion and data entry services including:
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- Imaging, Scanning & Indexing
Along with our off-shore data entry services, we operate well-equipped scanning facilities to offering our customers an on-shore customized document scanning solution to convert paper-based records into indexed, searchable and easily retrievable data.
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- Document Storage, Retrieval & Management
We maintain a sophisticated image management system to transform data into usable, accessible and profitable information for easy storage and retrieval.
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- Optical Character Recognition (OCR)
In the process of data conversion, we employ various methods ranging from single page processing with manual data entry, to high-speed OCR
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- On-line and Image-based Data Entry and Verification
Our Data Processing Center provides customers with on-line and Image-based data entry as well as OCR verification services. Strong global network to support data entry services for multiple European and Asian languages.
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- HTML / SGML / XML Coding & Data Outputs
Incorporating a team of well-experienced programmers who are HTML / SGML / XML coding. Transcription of processed data into multiple output formats
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