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VanceInfo Outsourcing Strategy Consulting focuses on assisting our clients align business and outsourcing strategies, while developing a tailored outsourcing roadmap that is designed to meet organizational objectives.
A core component of successful outsourcing endeavors is strong governance. Elements of effective governance include:
People - right capabilities assigned to the right tasks
Tools - appropriate mix of collaboration tools, communication schedules, reporting
Processes - comprehensive set of processes that cover the following domains...
1) Relationship Management
- Communications Management
- Business Controls (Audit, Regulations, Records Management)
- Issue Management (Escalation Management, Dispute Resolution)
- Risk Management
2) Performance Management
- Contract Compliance
- SLA Management
- Billing & Payment Management
- Customer Satisfaction Management
- 3rd Party Management
- Asset Management
- Project Management
- Quality Management
3) Demand Management
- Service Request Management
- Consumption Management
4) Strategic Planning
- Technology Planning & IT Architecture
- Business Planning
- Process Improvement
- Financial Planning (Budget and Forecasting)
VanceInfo works with our clients both directly to help develop outsourcing strategies with effective governance models, as well as indirectly through outsourcing advisory firms that represent our clients. In either case, ensuring business alignment is the key developing an executable outsourcing strategy, and strong governance is the key to successful execution of that strategy. With strategy in place, VanceInfo collaborates with clients to struture governance and communications models tailored to specific engagements. Below is our Engagement Collaboration Framework (ECF).
VanceInfo ECF-SDSM: Engagement Collaboration Framework - Service Delivery
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